Donald H.
The website is intuitive and simple to use, fast delivery as I recall, but I would remember if it was slow. Great basic bag, sometimes that is all you need. Heavy, but not too heavy, one extra zippy pocket outside, a big cavity inside.
Time will tell if it is as durable as it looks.
And will it be a “lucky bag” which returns when I lose it, and never gets stolen? This is not under your control I realize, but if you were to figure out how to make your gear lucky, you know, that would be a good thing.